Shipping & Delivery

  • How do I get my order delivered to Canada?

    To change to our Canadian store, select the "change country" button located at the bottom of our website. Once directed to our Canadian store, you can browse products in CAD currency and have an order shipped to a Canadian resident. Canadian orders ship from Vancouver, BC.
  • How much is shipping?

    Orders over $65 Shipping is free (subtotal after discount) in the contiguous United States For orders $1 - $59.99 Shipping is calculated with real time rates from the carrier. This is the actual cost we pay to deliver your item.
  • My order is being shipped to the wrong address.

    If you have entered the wrong shipping address please contact our customer support team immediately to have this updated before shipping*. *If the order has already shipped and you entered the wrong shipping address please contact the carrier, there is nothing we can do on our end at this point....
  • My total is above free shipping, but I'm still being charged

    Free shipping above $65 is calculated with your subtotal AFTER any discount is applied and BEFORE taxes. Please see photo below for reference. If your total before adding a discount is just above $65, then adding a discount will drop your subtotal to below the free shipping threshold. Adding a f...
  • When will my order ship? / How long does it take to receive my order?

    Normal processing times are 1-3 business days, however, up to 7 business days may be needed during long weekends or sales. Selecting a shipping service at checkout does not change processing times, the shipping services selected are for once the order has shipped and is dependent on the carrier. ...